OPERATIONS DEPARTMENT

TECHNICAL
MANAGER

You first prove yourself as a Technician by completing 48 repairs without callback at our workshop within 2 months. That is the same Accountability Assessment every technician passes. After you earn your permanent Technician position, you can advance to lead a team of up to 25 technicians as a Technical Manager. R18,000 per month plus bonuses based on your team's performance.

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📌 Zibuke OnCall Accountability: The Technical Manager role is not an entry level position. You must first pass the Technician Accountability Assessment by completing 48 repairs without any callback within 2 months at our workshop. Once you are a permanent Technician, you can advance to Technical Manager where you manage up to 25 technicians at a workshop. Your earnings grow as your team performs.

⏰ Your Working Hours

Wednesday to Sunday • 9 hours per day • Monday & Tuesday off

Why the Technical Manager Role Exists

Every workshop needs a leader who ensures quality. A Technical Manager is responsible for the repairs that leave your workshop, the technicians who perform them, and the trust that families place in Zibuke OnCall when they get their appliances back. You make sure every repair is done right and every technician on your team meets the standard that our customers deserve.

You must first become a Technician at Zibuke OnCall. You start by completing the Technician Accountability Assessment. That means 48 repairs without any callback within 2 months at our workshop. You use our tools and parts. You prove you can fix appliances to our standard. Every technician who joins Zibuke OnCall passes this same assessment.

Once you are a permanent Technician, you can advance to Technical Manager. You are based at a workshop. You manage up to 25 technicians. Your job is not to repair every appliance yourself. Your job is to ensure that every technician you manage repairs every appliance properly. You guide them, you check their work, and you take responsibility for the quality that leaves your workshop.

Your Path and Compensation as a Technical Manager

Your journey starts with the Technician Accountability Assessment. Every technical manager at Zibuke OnCall begins there. Your pay is designed to reward you at every stage.

Step 1: Pass the Technician Accountability Assessment. You complete 48 repairs without any callback within 2 months at our workshop. During this phase you earn commission on every repair you complete. There is no basic salary because your earnings reflect the actual work you deliver. This is how you prove your skill is real.
Step 2: You are hired as a permanent Technician. You move to a basic salary of R10,000 per month plus monthly bonuses for repairs above 35 and annual bonuses based on your accountability bar score.
Step 3: You advance to Technical Manager. You move to a basic salary of R18,000 per month. Your commission earnings stop and your new salary begins. You now qualify for monthly and annual bonuses based on your team's performance.
Monthly Performance Bonus: Every month when 15 or more of the technicians you manage achieve their own monthly performance bonus, you earn a monthly bonus. Your team's success is your success. When you lead well, you are rewarded for it.
Annual Performance Bonus: On top of your monthly bonus, you earn an annual bonus based on your accountability bar score. Your bar score is calculated by the end of January each year. For every four technicians who achieve their monthly performance bonus, you earn one accountability bar. The more technicians who succeed under your leadership, the higher your score and the larger your annual bonus.

Summary: Start as a Technician candidate and pass the 48 repair assessment. Become a permanent Technician at R10,000 per month. Advance to Technical Manager at R18,000 per month plus monthly bonuses when 15 or more of your technicians achieve theirs, plus annual bonuses based on your bar score. Your earnings grow when your team grows.

What We Look For in a Technical Manager

You start by passing the Technician Accountability Assessment. That means 48 repairs without any callback within 2 months at our workshop. This is the same assessment every technician at Zibuke OnCall passes. You prove that you can repair appliances to our standard using the tools and parts at our workshop. Once you are a permanent Technician, you can advance to Technical Manager.

What we look for in someone who will succeed as a Technical Manager:

Technical Knowledge: You understand appliance repair at a level that allows you to guide others. When a technician is stuck, you can diagnose the problem and show them the solution.
Leadership: You can manage up to 25 people. You set clear expectations. You hold people accountable. You celebrate their wins and you address their failures directly.
Quality Standards: You know what a proper repair looks like and you do not accept less. You check work before it leaves the workshop because you know every appliance going back to a family represents your name and the Zibuke OnCall name.
Ownership: You take responsibility for your team's results. When they succeed, you credit them. When they fail, you own it and you fix it.

Your Path to Becoming a Technical Manager

Pass the Technician Accountability Assessment

You start by completing the same assessment every technician at Zibuke OnCall must pass. You complete 48 repairs without any callback within 2 months at our workshop. You use our tools and our parts. You prove that your skill is real and that you can repair appliances to our standard. Until you pass this assessment, you cannot become a Technical Manager. There is no shortcut. Every technical manager at Zibuke OnCall earned their place the same way.

You Become a Permanent Technician

Once you complete 48 repairs without callback, you are a permanent Technician at Zibuke OnCall. You earn R10,000 per month plus bonuses. You now have a career here. You know the standard because you met it.

You Advance to Technical Manager

From your position as a Technician, you can advance to Technical Manager. You move to R18,000 per month. You manage up to 25 technicians at our workshop. You are responsible for their quality, their development, and their results. You check every repair before it leaves your workshop. You ensure that families get their appliances back working perfectly.

You Earn Bonuses Through Your Team's Success

Every month when 15 or more of your technicians achieve their monthly bonus, you earn a monthly bonus. Every year in January, your accountability bar score determines your annual bonus. You earn one bar for every four technicians who achieve their monthly bonus. When your team succeeds, you succeed.

Your Accountability Bar Score

As a Technical Manager, your accountability bar score is measured differently from your team. You earn one accountability bar for every four technicians you manage who achieve their monthly performance bonus in a given month. If you manage 20 technicians and 16 of them earn their monthly bonus, you earn four bars that month. Your bars accumulate throughout the year and determine your annual bonus, which is paid at the end of January.

This system is designed to focus your leadership on what matters most: helping your team succeed. When your technicians achieve their bonuses, you achieve yours. When they grow, you grow. That is accountability at Zibuke OnCall.

Start Your Journey to Technical Manager

You start by applying for the Technician position and passing the Accountability Assessment. That means 48 repairs without any callback within 2 months at our workshop. Once you are a permanent Technician, you can advance to Technical Manager. If you already know you want that path, this form lets you register your interest. We will contact you when we review your application and guide you through the first step: the Technician Accountability Assessment.

Full Name * Email Address * Phone Number * ID Number * Location (Suburb, City, Province) * Q1: What is your experience with appliance repair? Tell us about your technical background, how long you have been repairing appliances, and what types of appliances you are most skilled at fixing. * Q2: A Technical Manager at Zibuke OnCall leads up to 25 technicians at a workshop and is responsible for the quality of every repair that leaves that workshop. Tell us about your experience leading or managing people. Have you supervised other technicians, trained apprentices, or managed a team before? What did you learn from that experience? * Q3: At Zibuke OnCall, accountability means taking ownership of your team's results without excuses. Describe a situation where you took responsibility for a mistake or a failure that was not entirely your fault. What did you do and what did you learn? * Everything I have written here is true. I understand this form registers me for the Accountability Assessment, not for employment. I understand the assessment is commission-only with no basic salary. I understand that passing the assessment confirms me as a permanent Technical Manager at Zibuke OnCall with a monthly salary of R18,000 plus bonuses. I agree to the processing of my personal data for recruitment purposes in accordance with POPIA.

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APPLICATION SUBMITTED

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Thank you for applying to Zibuke OnCall. We have received your application and the management will review it within 5 business days.

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You can track your application status at any time using your reference number.

Track your application at: zibukeoncall.co.za/track-application.html

The Zibuke OnCall team

Queries: [email�protected] | Office Hours: Wednesday to Sunday, 9:00 AM - 6:00 PM SAST

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TECHNICALMANAGER